Shipping Terms and Conditions
Note : We do not ship to West Bengal, Jharkhand, U.P(> 5k Value), Kerala(> 5k Value and Orissa(> 5k Value)
Do we have Free Shipping ? : When diesel becomes free and courier companies start offering their services for free, we might introduce free shipping. Till that time shipping will not be free. Shipping costs are included in the price of the product with a few exceptions.
Free Home Delivery ? : We are not aware of any courier companies that do not do 'free' home delivery, so any product you order will be delivered at your doorstep. So yes, our products are home delivered unless you stay in some remote location, in which case it is possible you might need to personally pick up the goods from the courier drop point. It might also happen that no one was home at the time of delivery, in which case you might need to pick up the goods yourself. But most of the time our couriers will attempt a second delivery.
Do we have Free Transit Insurance ? : Yes, we take responsibility for all the items we ship, so in case of any damages or loss during transit if they occur, we will replace the damaged parts or the entire product if necessary. As of now, we provide this service for free.
Surface shipping costs are included in the total price of the products except where indicated separately [Cabinets, UPS, Monitors and Printers]. Cabinets / UPS / Printers will be shipped via Surface mode only. The shipping location should be a pincode directly serviceable by SPOTON / FEDEX / DTDC. Shipping charges are clearly mentioned in the cart when you add a product. Mumbai customers will have lower shipping rates depending on distance of product from our office/warehouses.Packages are generally dispatched within 2 days after approval / receipt of payment. Tracking numbers will be given to track your shipments. In case the package does not arrive in 7 days time, please write to us at email@example.com and we will follow it through with the courier company to ensure it is delivered to you as soon as possible.
Adequate care is taken while packing each item to ensure safety of the items during transit.
Total time of shipping from the time of placing an order to delivery on location is a maximum of 15 days depending on distance from Mumbai and shipping time from our location. Please allow at least 15 days before raising a ticket as there can be delay in procuring certain high value products. Heavy weight items like Cabinets will take a minimum of 3 days to be shipped from our location. Refer our list below for approximate delivery schedules for different products.
Octroi and Local Entry Taxes:To be paid by the buyer to the courier person on receipt of the proper octroi/local tax bills. Service charges may be levied by the courier on the total octroi amount.
Outside delivery area: If a courier service does not deliver to a particular pincode, it is called outside delivery area(ODL). Select the ODL shipping option during checkout. There is no ODL service available from DTDC. If you are in a remote location, please confirm with us prior to making a purchase. ODL location deliveries are handled by a third party and do not provide door delivery. We are trying to improve on this though.
Shipping time for different brands :
Shipping time from our location in days
|HIS / EVGA /FORSA||4|
|CORSAIR (except cabinets)||2|
|GALAXY / POWERCOLOR||2|
|CABINETS (ALL BRANDS)||3-7|
|Paste / Misc items||Immediate|
We DO NOT ship to the following states due to regulatory problems and / or operational reasons. If necessary road permits or forms are provided, we can ship to certain locations.
This is not a comprehensive list and we might stop or start shipping to certain states depending on any revision in rules of entry into a certain state with regards to shipping.
Exclusions : Monitor and cabinet shipping is limited to major cities and towns only through SPOTON or FEDEX Courier. We do not use DTDC to ship cabinets or monitors. Please confirm shipping to your pincode before placing an order for the same.
Seizure of goods : Goods may be held at various sales tax check posts in the above states irrespective of value and the responsibility of providing necessary documentation rests entirely with the customer. We will be unable to provide any help whatsoever in such cases. Please confirm with your local sales tax offices before you order any products for the above locations.
Note : All our items are intended for personal use only, we do not sell products to businesses or resellers. This is clearly mentioned on all our invoices which travel with all shipments.
Shipping partners :
Toll-free : SPOTON : 1800-200-1414, FEDEX : 1800-22-6161