Orders and Payments

Order statuses messages you might receive via email :

1. Order under progress

Product is in stock and we are processing the order for shipping. This includes product procurement, validity checks for addresses, and packaging. Payments made by credit cards might go through extra scrutiny by our gateway which could delay processing by at least a day. We might ask for photo indentification from customers under the age of 16 and / or wish to speak with a parent or a guardian for certain orders.

2. Shipped

Product has been collected by our courier for delivery to your location

3. Back Order

Product is not ready in stock and an order has been specially placed with the distributor. This will result in some delay in shipping which is duly communicated to you. Delivery times could extend upto a month or more.

4. Cancelled

The order cannot be completed due to various reasons and your payment is being processed for a refund.

Order restrictions : You can order a maximum of 2 quantities of the same product in one single order. Two cabinets cannot be ordered in one single order.

Using Vouchers : Clicking on 'cart' button on the cart block will reveal more details about your order and any vouchers you have will be visible below the list of products in cart. Select the appropriate voucher for your order before proceeding to checkout.

                                               Payment Options

Manual (Bank transfer)

This option is for those who do not possess a credit/debit card or a net banking account. All payments have to be made within 24 hours of placing the order through this method or the order will stand cancelled. You can always place a new order when you are ready to make the payment.The order processing is slow with this method of payment due to time taken for the transfer to our accounts.

Through the payment gateway (recommended)

NetBanking options:

Bank of Bahrain and Kuwait
Bank of Baroda
Bank of India
Bank of Maharashtra
Canara Bank
Catholic Syrian Bank
Central Bank
City Union Bank
Corporation Bank
Dena Bank
Deutsche Bank
Federal Bank
HDFC Bank
ICICI Bank
IDBI Bank
Indian Bank
Indian Overseas Bank
IndusInd Bank
ING Vysya Bank
JK Bank
Karnataka Bank
Karur Vysya Bank
Kotak Bank
Laxmi Vilas Bank
Oriental Bank of Commerce
Punjab & Maharastra Coop Bank
Punjab & Sind Bank
Punjab National Bank
Ratnakar Bank
RBSRoyal Bank of Scotland
Shamrao Vitthal Co-operative Bank
South Indian Bank
Standard Chartered Bank
State Bank of Bikaner and Jaipur
State Bank of Hyderabad
State Bank of India
State Bank of Mysore
State Bank of Patiala
State Bank of Travancore
Syndicate Bank
Tamilnad Mercantile Bank Ltd
Tamilnadu State Coop Bank
Union Bank of India
United Bank Of India
Vijaya Bank
Yes Bank
Axis Bank

Cash Card options   : ItzCash, iCash and Done cards.

Credit/Debit Cards  : Mastercard/Visa/Rupay

Cash on Delivery  : We do not have COD option.

List of Accepted Debit cards : Visible during checkout.

Refunds :

Except where payment towards an order is made using manual NEFT transfer, all refunds are initiated through the payment gateway only. This includes all payments made by credit / debit cards and net banking options of the gateway. The refunds will take 10-12 days to reflect in your account. The process is automated and beyond our control except for the initiation of refund from our end. Those who have made a payment directly into our account can expect a refund within 48 hours.

Note : Refunds are only initiated when a product is out of stock. In any other circumstance, goods once sold cannot be returned for a refund.

 

Cancellations :

Except when a product is out of stock, no cancellations are permitted after six hours of placing the order or when order status is changed to 'order under process'.

 

Note : There are no extra charges for paying through credit / debit cards and net banking. Except where indicated, all our prices are inclusive of card payment fees, surface shipping and all taxes( except octroi and local levies).

 

Are the prices listed on website subject to change ?

We do not maintain our own inventory yet, but we work closely with our suppliers to keep the prices updated on the store. 99% of the time, we are able to fulfill all orders at the price listed on the store when you make a purchase. If, in the event of prices going up due to any reason, for example due to genuine pricing errors, or, when our purchase prices go up due to varying market conditions, we communicate the same to the customer and upon mutual agreement, the customer can either pay the difference in amount, or we issue a full refund to the customer if he or she does not agree to the increased price for the product.

 

 

                                   PAYMENT PARTNERS :