Shipping Terms and Conditions
Note : We do not ship to West Bengal, Jharkhand, U.P(> 5k Value), Kerala(> 5k Value and Orissa(> 5k Value)
Do we have Free Shipping ? : When diesel becomes free and courier companies start offering their services for free, we might introduce free shipping. Till that time shipping will not be free. Shipping costs are included in the price of the product with a few exceptions.
Free Home Delivery ? : We are not aware of any courier companies that do not do 'free' home delivery, so any product you order will be delivered at your doorstep. So yes, our products are home delivered unless you stay in some remote location, in which case it is possible you might need to personally pick up the goods from the courier drop point. It might also happen that no one was home at the time of delivery, in which case you might need to pick up the goods yourself. But most of the time our couriers will attempt a second delivery.
Do we have Free Transit Insurance ? : Yes, we take responsibility for all the items we ship, so in case of any damages or loss during transit if they occur, we will replace the damaged parts or the entire product if necessary. As of now, we provide this service for free.
Surface shipping costs are included in the total price of the products except where indicated separately [Cabinets, UPS, Monitors and Printers]. Cabinets / UPS / Printers will be shipped via Surface mode only. The shipping location should be a pincode directly serviceable by SPOTON / FEDEX / DTDC. Shipping charges are clearly mentioned in the cart when you add a product. Mumbai customers will have lower shipping rates depending on distance of product from our office/warehouses.Packages are generally dispatched within 2 days after approval / receipt of payment. Tracking numbers will be given to track your shipments. In case the package does not arrive in 7 days time, please write to us at firstname.lastname@example.org and we will follow it through with the courier company to ensure it is delivered to you as soon as possible.Adequate care is taken while packing each item to ensure safety of the items during transit. Total time of shipping from the time of placing an order to delivery on location is a maximum of 15 days depending on distance from Mumbai and shipping time from our location. Please allow at least 15 days before raising a ticket as there can be delay in procuring certain high value products. Heavy weight items like Cabinets will take a minimum of 3 days to be shipped from our location. Refer our list below for approximate delivery schedules for different products.Octroi and Local Entry Taxes:To be paid by the buyer to the courier person on receipt of the proper octroi/local tax bills. Service charges may be levied by the courier on the total octroi amount.Outside delivery area: If a courier service does not deliver to a particular pincode, it is called outside delivery area(ODL). Select the ODL shipping option during checkout. There is no ODL service available from DTDC. If you are in a remote location, please confirm with us prior to making a purchase. ODL location deliveries are handled by a third party and do not provide door delivery. We are trying to improve on this though.
Shipping time for different brands :
Shipping time from our location in days
We DO NOT ship to the following states due to regulatory problems and / or operational reasons. If necessary road permits or forms are provided, we can ship to certain locations.
This is not a comprehensive list and we might stop or start shipping to certain states depending on any revision in rules of entry into a certain state with regards to shipping.
Exclusions : Monitor and cabinet shipping is limited to major cities and towns only through SPOTON or FEDEX Courier. We do not use DTDC to ship cabinets or monitors. Please confirm shipping to your pincode before placing an order for the same.
Seizure of goods : Goods may be held at various sales tax check posts in the above states irrespective of value and the responsibility of providing necessary documentation rests entirely with the customer. We will be unable to provide any help whatsoever in such cases. Please confirm with your local sales tax offices before you order any products for the above locations.
Note : All our items are intended for personal use only, we do not sell products to businesses or resellers. This is clearly mentioned on all our invoices which travel with all shipments.
Shipping partners :
Toll-free : SPOTON : 1800-200-1414, FEDEX : 1800-22-6161
Warranty Terms and Conditons
All products come with a carry in warranty from the respective manufacturers / service centers. Please contact the service center directly to claim warranty on your defective components. Please refer to your invoice for service center numbers or emails.
Seven day Dead on Arrival policy exists on all products. If a product is defective on arrival, we offer a replacement for it without going through the RMA hassle. Just send an email to email@example.com with full details of the problem along with pictures if possible or other data to support your claim. After approval from our side, you need to ship the product in the original box with every single accessory included in the box. The replacement will be shipped to you within 7 working days after we receive the faulty unit.
It is highly recommend to register your product online to get speedy warranty and tech support from the manufacturer. Warranty will be considered from the date of registration of product and will not require an invoice in case your product requires an RMA.
Note : Lifetime warranty denotes the life of a product in technology terms, not human lifetime. Lifetime warranty usually means the company will honour warranty as long as the part is in production.
Orders and Payments
Order statuses messages you might receive via email :
1. Order under progress
Product is in stock and we are processing the order for shipping. This includes product procurement, validity checks for addresses, and packaging. Payments made by credit cards might go through extra scrutiny by our gateway which could delay processing by at least a day. We might ask for photo indentification from customers under the age of 16 and / or wish to speak with a parent or a guardian for certain orders.
Product has been collected by our courier for delivery to your location
3. Back Order
Product is not ready in stock and an order has been specially placed with the distributor. This will result in some delay in shipping which is duly communicated to you. Delivery times could extend upto a month or more.
The order cannot be completed due to various reasons and your payment is being processed for a refund.
Order restrictions : You can order a maximum of 2 quantities of the same product in one single order. Two cabinets cannot be ordered in one single order.
Using Vouchers : Clicking on 'cart' button on the cart block will reveal more details about your order and any vouchers you have will be visible below the list of products in cart. Select the appropriate voucher for your order before proceeding to checkout.
Manual (Bank transfer)
This option is for those who do not possess a credit/debit card or a net banking account. All payments have to be made within 24 hours of placing the order through this method or the order will stand cancelled. You can always place a new order when you are ready to make the payment.The order processing is slow with this method of payment due to time taken for the transfer to our accounts.
Through the payment gateway (recommended)
Bank of Bahrain and KuwaitBank of BarodaBank of IndiaBank of MaharashtraCanara BankCatholic Syrian BankCentral BankCity Union BankCorporation BankDena BankDeutsche BankFederal BankHDFC BankICICI BankIDBI BankIndian BankIndian Overseas BankIndusInd BankING Vysya BankJK BankKarnataka BankKarur Vysya BankKotak BankLaxmi Vilas BankOriental Bank of CommercePunjab & Maharastra Coop BankPunjab & Sind BankPunjab National BankRatnakar BankRBSRoyal Bank of ScotlandShamrao Vitthal Co-operative BankSouth Indian BankStandard Chartered BankState Bank of Bikaner and JaipurState Bank of HyderabadState Bank of IndiaState Bank of MysoreState Bank of PatialaState Bank of TravancoreSyndicate BankTamilnad Mercantile Bank LtdTamilnadu State Coop BankUnion Bank of IndiaUnited Bank Of IndiaVijaya BankYes BankAxis Bank
Cash Card options : ItzCash, iCash and Done cards.
Credit/Debit Cards : Mastercard/Visa/Rupay
Cash on Delivery : We do not have COD option.
List of Accepted Debit cards : Visible during checkout.
Except where payment towards an order is made using manual NEFT transfer, all refunds are initiated through the payment gateway only. This includes all payments made by credit / debit cards and net banking options of the gateway. The refunds will take 10-12 days to reflect in your account. The process is automated and beyond our control except for the initiation of refund from our end. Those who have made a payment directly into our account can expect a refund within 48 hours.
Note : Refunds are only initiated when a product is out of stock. In any other circumstance, goods once sold cannot be returned for a refund.
Except when a product is out of stock, no cancellations are permitted after six hours of placing the order or when order status is changed to 'order under process'.
Note : There are no extra charges for paying through credit / debit cards and net banking. Except where indicated, all our prices are inclusive of card payment fees, surface shipping and all taxes( except octroi and local levies).
Are the prices listed on website subject to change ?
We do not maintain our own inventory yet, but we work closely with our suppliers to keep the prices updated on the store. 99% of the time, we are able to fulfill all orders at the price listed on the store when you make a purchase. If, in the event of prices going up due to any reason, for example due to genuine pricing errors, or, when our purchase prices go up due to varying market conditions, we communicate the same to the customer and upon mutual agreement, the customer can either pay the difference in amount, or we issue a full refund to the customer if he or she does not agree to the increased price for the product.
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By buying this product you can collect up to 15 loyalty points. Your cart will total 15 points that can be converted into a voucher of ₹ 15.